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Telehealth Specialists Services aim to make telepsychiatry available to all Australians anytime, anywhere. If you are unsure about whether telehealth is right for your circumstance, please read the list of most commonly asked questions by people who are entering into telepsychiatry care. If you can’t find what you are looking for in this list of questions, please contact us on (03) 8595 9595.
What is telepsychiatry or telehealth?
Virtual care, otherwise known as telehealth, is the delivery of health-related services and information via technology outside the physical ‘walls of the ‘consulting room.’
The Australian Department of Human Services (DOH) defines telehealth as ‘when eligible patients access specialist, consultant physician or consultant psychiatrist services via videoconferencing’.
Is telehealth confidential?
Telehealth appointments are as private as face-to-face appointments. Both you and the psychiatrist will be in a private room. Videoconferencing tool that we use is HIPAA Compliant, meaning that as a healthcare organisation we enforce administrative, physical security, and technical security of all our patient’s data.
Who can provide these consultations?
These consultations can be provided by specialists, consultant physicians or psychiatrists.
Who can support a patient during the consultation?
The patient can be supported by their GP, nurse practitioner, midwife, Aboriginal health worker or practice nurse during their video consultation.
How should I prepare for a video consultation appointment?
• allow for 10 to 15 minutes of preparation time prior to your appointment start time to turn on and set up your device
• switch your mobile phone off or to a silent mode
• speak clearly so your voice can be heard by the microphone
• if you have any questions or need assistance during the telehealth consultation, just ask
What happens in a telehealth consultation?
• your specialist will connect with you via secure video conference
• you can discuss your mental health concerns and questions as if you were with the psychiatrist in person
• your family or carer can be present in the room if you wish
What equipment do I need for my video consultation?
For basic videoconferencing with your psychiatrist, the following hardware is recommended:
• a computer, tablet or mobile device with a webcam and microphone
• speakers (or headphones)
• internet connection.
If you need help setting up for your video call, arrange a test call with our friendly receptionist prior to your appointment!
What are the benefits of telehealth consultations?
• psychiatry appointment delivered in the comfort of your home
• zero transportation costs
• timely, flexible appointment times
• less disruption to your usual routine
• convenient for those who are socially isolated and mobility challenges